Hiring Better Admin, Processing & Support Staff Quickly & Cheaply

In the thirty years I’ve been immersed in the world of hiring, one of the things that consistently mystifies me is where businesses focus their efforts in the testing and assessment of candidates; or perhaps more accurately, where they don’t seem to value getting the hiring decision right.

All the testing effort typically goes into the ‘middle’ of the business.  People who want to be Supervisors, Managers, Lateral Hires as Accountants or other professionals can expect to have psychometric and skills tests as part of their selection process.  And so they should, as testing and assessment adds considerable value to the quality of hiring decisions in these groups.  Towards the top of the business, testing and assessment use typically tapers off as employers believe candidates track records exceed the value of testing and assessment; a mistaken belief, but that’s a whole different article. 

But what about all the people who support the middle and the top?  The Data Processors, Admin Support, the Receptionist who is the first point of contact for people calling your business because they’re thinking of changing their Accountant, the Bookkeepers supporting the Accounting team and the School/College Leavers starting their first Entry Level job?

The knock-on effect of these staff groups performing, or not performing, is enormous, yet most businesses don’t use testing and assessment on these groups because there are larger numbers of staff and the testing gets expensive.  $275 to determine whether your next staff member is capable of performing the core admin/clerical skills essential to running a smooth back-office operation, rather than hours spent unpicking errors, missing deadlines and watching your week go down the toilet.  What if that ‘expensive’ $275 also meant you only interview people who you already know have the core admin/clerical skills to perform the job?

Last month, we launched our General Reasoning Test suite which is aimed entirely at enabling you to manage your time and costs when hiring support-level roles, including School/College leavers with little or no relevant experience.

An online Ability Test, completed in less than 30 minutes, delivers an almost instant report to your inbox defining how well someone is likely to:

1.    Work quickly and conscientiously when performing repetitive tasks by checking their work, spotting mistakes and be concerned with accuracy

2.    Be competent in everyday office Arithmetic in an Accounting/Bookkeeping environment

3.    Grasp new concepts outside of their previous experience when joining a new business, comprehend patterns such as workflows and whether the time, money and effort invested in their training are likely to yield results

If you’re candidate has these 3 core skills, you should accelerate your hiring process by interviewing them before somebody else snaps them up.  If they don’t have these skills, no need to arrange for you and the other people you interview with to lose an hour of your day on someone unlikely to perform in a support role.

Quality hiring outcomes, less time interviewing and costs just $275 per person.  Quicker, better, cheaper.

If you want to trial this test suite, get in touch and we’ll send you a link.

Happy hiring in 2025!